Privacy policy

Last updated 25 September 2026

Soave is a booking and management platform for fitness and wellness studios. It powers the Soave app, studio booking portals and studio admin tools. Soave is operated by Georgio Yammine (Yammine Dev), Lebanon. This policy explains what we collect, why, and the choices you have. Questions: support@soave.app.

Who is responsible for your data

When you book at a studio through Soave, that studio decides what happens with your membership and booking information, and Soave processes it on the studio’s behalf. Each studio’s data is kept separate: one studio can never see another studio’s members.

What we collect

Account details: your name, email address and phone number, and the sign-in method you use (email code, Google or Apple). Members never set a password.
Bookings and passes: the classes you book, cancel or attend, your waitlist spots, and the passes you hold and use.
Purchases: what you bought from your studio, the amount, and how it was paid (for example cash or card at the front desk). The app itself does not take card payments and never sees card numbers.
Preferences: your reminder, news and calendar-sync settings.
Notifications: a device push token, only if you allow notifications, so we can send booking confirmations and reminders.
Studio notes: studio staff may keep short notes on your profile (for example a preference you mentioned). Soave does not ask for medical information.
Staff accounts: for studio staff, name, role, contact details, the classes they teach and related pay records visible to the studio.

We do notcollect your location, contacts, photos or browsing activity. If you choose “Add to calendar”, the event is written to your phone’s calendar on your device; we do not read your calendar.

How we use it

To run your bookings, passes and waitlists at your studio.
To send you booking confirmations, reminders and studio news you opted into.
To let your studio manage its classes, clients, sales and staff.
To keep the service secure and fix problems.

We do not sell your data, show ads, or use your data for advertising or tracking across other apps and websites.

Who we share it with

Only the service providers we need to run Soave, under their own security commitments:

Supabase (database and sign-in), hosted in the European Union.
Vercel (web hosting).
Google (Google sign-in, and Firebase Cloud Messaging for Android notifications).
Apple (Sign in with Apple and iOS notifications, where used).
Expo (delivery of app notifications).
Resend (sending booking and sign-in emails).
Sentry (error reports from our websites, with personal details removed).

We may also disclose data if the law requires it.

How long we keep it

We keep your account while you are a member of a studio on Soave. Booking and payment records are kept for as long as the studio needs them for its accounts. When a studio leaves Soave, its data is deleted after a notice period.

Deleting your account

You can delete your account yourself, at any time: in the app open the Me tab and tap “Delete my account” (on the web: Account → Profile). Your name, phone, email, preferences and push tokens are removed immediately, upcoming bookings are cancelled and unused classes on your passes are forfeited. Payment and booking records your studio must keep for its accounts are retained in anonymised form. Deleting your account at one studio does not affect an account you may hold at another studio.

If you can no longer sign in, email support@soave.app from the address you signed in with, with the subject “Delete my account” and the name of your studio, and we will do it for you within 30 days and confirm by email.

Your choices

You can edit your name, phone and preferences in the app at any time.
You can turn notifications off in the app or in your phone’s settings.
You can ask us for a copy of your data or to correct it at support@soave.app.

Security

Data is encrypted in transit, access is limited by studio and by role, and we never store member passwords.

Children

Soave accounts are for adults. Where a studio runs classes for children, the booking is made by a parent or guardian through their own account.

Changes

If we change this policy we will update the date above, and tell you in the app for any significant change.

Soave · support@soave.app